Cameo Intimates - Returns and Exchanges



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Return & Exchange Policy

We strive for total customer satisfaction! If you have a questions or concern, please email us. 11 amazing years online! Tens of thousands of satisfied customers - all over the world! We are the manufacturer. At triple the quality of our competition, we are proud of our return rate of less than 0.05%! Try us out today; we're confident you'll become a lifelong customer! Yes, we accept returns! If for any reason you are not satisfied with your order, we are happy to offer the following no-hassle options: Issue a refund Exchange sizes, colors or garments Issue store credit towards a future purchase
Terms We accept as-new items for exchange or store credit within 180 days of delivery to you. We accept as-new items for refund within 21 days of delivery to you. Clearance items are final sale and exempt from this policy. Unlike other online stores that require you to email or phone in for return approval, you do not need to contact us to make arrangements. All orders include simple to follow return instructions for your convenience. Garments are not resold, however we do require all returns and exchanges to be received in the same, as-new, unsoiled condition we provided them in, with all tags attached. At the sole discretion of Cameo Intimates Lingerie, returns on garments with missing or removed tags, and/or soiled garments may be granted a pro-rated store credit or refund. Garments that have been clearly abused will be shipped back to the customer at our expense. -Please note that it is extremely rare for returns to be in such poor condition that we are left with no other choice than to take this course of action. We are proud of our less than 0.05% return rate, and feel this is a very reasonable policy regarding damaged returns and exchanges. If you have any concerns, please do not hesitate to contact us! Costs You will only pay for insured return shipping at standard rates. There is NO service charge on returns. There is NO service charge on exchanges. There is NO service charge on store credit. If you received free shipping on your order, we will process your return less the cost of shipping. Our current shipping promotion does not include exchanges. There will be a very modest shipping charge to send you the exchanged garments. Cameo Intimates reserves the right to charge a 20% cancellation fee on all custom projects and made-to-order garments cancelled by the customer beyond ten (10) days of the original purchase date. If you find your garment to be defective or if we made a mistake Please contact us immediately and we will make it right. That is our guarantee! You can email us at cnc@cameo-intimates.com if you have any questions about this page.
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To return a garment, please follow these easy steps... Include a copy of your invoice. On a piece of paper, tell us what you would like done with your return. Be as detailed as possible and please include your email address or a telephone number so we may contact you if we require additional information to fulfill your request. Also, please include a brief explanation of why you are sending your goods back to help us prevent future order problems. THIS IS EXTREMELY IMPORTANT. Place your return authorization sticker (included with your order) in an obvious spot next to your shipping label. Send your package to the address below, prepaid, by MAIL only. Please package your garments carefully and for your own safety, be sure to purchase insurance. Send returns to this address: BIGDoer Enterprises - Returns Department Unit #34242, Westbrook Station Calgary, Alberta, Canada T3C 3W0. That's it! Questions can be sent to cnc@cameo-intimates.com What do we do with returned merchandise? They are used by quality control for torture testing. We are constantly seeking to improve the quality of our garments. Stain-resistance, color-fastness and overall durability testing is an important part of this ongoing process. We do not resell returned garments under any circumstance. As of July 2008, our return rate is less than 0.05%

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Return & Exchange Policy